You keep your trade pride. We add modern business practices.

We were introduced to Craig Haidley through another stone company, who spoke of him as one of the most knowledgeable people in the industry. When we met Craig to discuss our machinery requirements, he immediately impressed us with both his technical depth and his approachable, professional manner.

What we needed from Bolt-On Consultancy was knowledge that went beyond our own — specifically around machinery selection, how suppliers operated, and how to extract the best value from them. Craig delivered on all fronts. Most notably, he demonstrated analytically, with raw data and basic mathematics, that conventional machinery choices are not always the optimal solution, which genuinely changed our thinking.

Craig's engagement with suppliers was equally impressive. He was assertive in pursuing the best outcomes for us, while remaining respectful and maintaining strict confidentiality around all parties' interests. At no point did any supplier receive an unfair advantage — a level of integrity that gave us great confidence throughout the process.

Our expectations were met in every regard. We would not hesitate to recommend Bolt-On Consultancy, and we are happy to speak directly with anyone considering working with Craig.

Our business has a long history in the glass industry. We started out as West End Glass back in 1958 in Bankstown. After some early growing pains the partnership was restructured and then relocated to Fairford Road, Padstow, where the business gradually expanded with glazing, cut-to-size and processing at the core of what we do. Over time that growth brought with it a sprawling footprint across five separate properties, which was creating real inefficiencies and eating into our bottom line.

The project we brought to Craig was essentially about finding the best way to consolidate. We needed to bring all of our current operations — plus some new offerings we were looking to introduce — under one or two roofs rather than five. The catalyst was both necessity and opportunity. Once the vast expanse of property was properly assessed the return on investment, the case for capital expenditure on a smarter, more consolidated setup became very clear.

I came across Craig through his involvement in our industry and the various business ventures he's associated with. My expectation going in was that BOC would help us uncover our options for growth and efficiency through footprint consolidation, and give us a clear view of what equipment investments might lift our productivity and broaden our market offering. Those expectations were met. The scope of the project and the level of detail Craig brought to it were comprehensive — it clarified a number of grey areas and gave us real direction. He broke the plan into stages and provided effective layout drawings that gave us something tangible to work with.

One of the most valuable things the process revealed was just how far beyond our actual requirements our current property footprint is. Craig's business and layout experience combined with his deep industry and equipment knowledge was central to that. The more you see, the more you know — and that breadth of knowledge was evident throughout.

Working with BOC was a comfortable experience. Craig has an informal, adaptable style that allows the project parameters to be adjusted and refined as you go — which suited us well. I would be happy to speak with anyone considering working with BOC and to underline the genuine value of what has been, and continues to be, contributed to our business.